Frequently Asked Questions

Who is Ruru Victoria and why do I see it on my credit card statement?

Kirakawaii is owned and operated by Ruru Victoria, a Florida corporation in the U.S.A.  If you purchase any products using Paypal, you should see “PAYPAL *RURUVIC” on your statement. So all is fine, we are Ruru Victoria.  If you decide to pay with credit card directly through our Stripe Merchant account, then you should see Kirakawaii.com as the merchant.  An additional receipt should follow from Stripe directly to you shortly.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume plus handling fees. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.

We also offer free shipping no-rush shipping on most products.  These shipping rates were arranged with our shipping companies and sometimes at a loss to us in order to give you an incentive to buy from us.

How long does it take (usually) for my order to arrive?

The entire shipping timeframe is between 15 ~ 20 business days, which means it may take 45 days or more.  However, our customers have reported that it usually takes less than 2 weeks for their order to arrive, and sometimes sooner than that.  Although it is highly dependant on the country you reside and its customs policies, we’ll try to get your product out of the door as soon as possible.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

Contact us via the Contact Us link immediately.

How do I use coupon code?

At the bottom of the checkout window, click on Have a promotional code? to expand the entry box, enter your code in the box, then click on “Apply”.  You should see the TOTAL PRICE change, reflecting the discount.

I just placed an order and I was sent to a Thank You page, where can I find details my order?

If you’ve checked “Register Me” box during the checkout process, you’ll be able to find your orders by going into your account; just click on Account>Orders at the upper-right corner of the website.

You should also get a copy with the details of your order in your email inbox.  If it is not there, please check your spam/junk folders just to be sure. 99% of the time you’ll find our emails there.

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